Hi! I'm

Dr. Alexander Kies

Currently Postdoctoral Researcher @ RWTH Aachen University

I research how brain–computer interfaces and other emerging technologies go from “sci-fi cool” to “actually useful” in services. My work examines how they transform encounters, reshape interaction, and raise new questions about well-being. I share these insights as a speaker and organizer of international academic events.

From Brainwaves to bots

MY RESEARCH

Brain-Computer Interfaces

My research brings brain–computer interfaces from the lab to practice, exploring their use as recommendation tools and for enhancing frontline employees in service encounters.

Human-Enhancement Technology

I examine how human enhancement technologies extend the physical, cognitive, and emotional capacities of customers and employees in service encounters.

Service Robots
& AI

I study how robots and AI enter our lives as coworkers, medical tools, and even companions, changing service encounters and relationships along the way.

Reviewer #2 Permitting

SELECTED PUBLICATIONS

Kies, A., De Keyser, A., Jaramillo, S., Li, J., Tang, Y., & Ud Din, I. (2025). Wired for work: brain-computer interfaces’ impact on frontline employees’ well-being. Journal of Service Management, 36(1), 1-26.Heinrichs H, Kies A, Nagel SK, Kiessling F Physicians’ Attitudes Toward Artificial Intelligence in Medicine: Mixed Methods Survey and Interview Study, J Med Internet Res 2025;27:e74187 doi: 10.2196/74187 PMID: 40857713Kies, A., & Paluch, S. (2023). Examining user perceptions of brain-computer interfaces for practical applications: an exploratory study.Paluch, S., Tuzovic, S., Holz, H. F., Kies, A., & Jörling, M. (2022). “My colleague is a robot”–exploring frontline employees' willingness to work with collaborative service robots. Journal of Service Management, 33(2), 363-388.

A few things worth noting

EXPERIENCE

  • Secured €400,000+ in external research and teaching funding

  • Lecturer at Universität Kassel, SRH Mobile University, INSEEC Paris & Bordeaux, and others, teaching service marketing, human–machine collaboration, and management

  • Organizer of the international research meeting “Big Brain Data Sandpit” with 20 global scholars

  • Invited speaker at events including Berlin Science Week on frontier technologies in services

  • Industry experience with TÜV Rheinland, L’Oréal, RTL Group, and REWE, linking research to practice

Your Move!

CONTACT & COLLABORATE

Curious about my research, planning a project, or looking for a speaker? Let’s connect and see where our ideas can take us.

If the buttons didn’t do it for you, the form is your plan B.

ImpressumAngaben gemäss § 5 TMGAlexander KiesKackertstr. 752072 AachenDeutschlandKontaktE-Mail: [email protected]Verantwortlich für den Inhalt nach § 55 Abs. 2 RStV:Alexander KiesKackertstr. 752072 Aachen